1. Our Privacy Commitment

2. What is "Personal Information"?

"Personal Information" is information about you as an individual. Examples include your name, mailing and e-mail addresses, age, birthday and telephone number, picture or voice recording. Your personal preferences, such as your favourite colour or flavour of ice cream, could also qualify as Personal Information if connected with other information that identifies you. This Privacy Policy describes the types of Personal Information that we collect, how we collect it, why we collect it and what we use it for.

"Non-identifiable Information" is information that cannot be associated with, or traced back to, a specific person. Non-identifiable information includes: anonymous aggregated information, information about your visits to our Website(s) which is not linked to you, information about your computer's operating system and web browser software. Your computer and its operating systems, browsers, and memory contain vast quantities of transaction data and records of your use of it. This Personal Information could be gleaned from these systems by outsiders if you do not take steps to protect your system. It is our policy not to associate this information with customers, even though we verify some kinds of technical information to ensure that our Website(s) are optimized to serve our customers.

When you interact with our Website(s), we may use a browser feature, known as a "cookie", to verify non-identifiable information about visitors to our Website(s) and measure visitor traffic patterns. We do this to maintain the best possible Websites. A cookie is a small computer file. When you first visit our Websites, the Website manager may have implemented a program that creates a small computer file stored on your computer's hard drive. We ensure that the minimum information required is placed in the cookie only so that we can recognize returning Website visitors. The cookie does not contain Personal Information and we will not combine information in the cookie with Personal Information that would enable us to identify you individually. On subsequent visits to the Website, our server communicates with your computer, reads the cookie, recognizes and confirms that you are a returning visitor. Our server uses this information to provide you with a "short cut" that facilitates the quickest, most efficient and best possible Website experience.

Most browser softwares allow you to delete cookies. You should consult your ISP for information on how to delete cookies. This may interfere with our ability to personalize your experience at our Website(s) and be recognized, or may slow down performance.

3. Collection of Personal Information

We collect Personal Information in order to provide services to you, to enable you to participate in contests or other events, or to provide you with information. Data is collected in the following ways:

• When you become a member;
• When you register to enter a contest;
• When you subscribe to our e-mail newsletter;
• When you respond to online questionnaires;
• When you contact us to make requests or comment on our services.

Our use and disclosure of Personal Information is described in the following section.

4. Use and Disclosure of Personal Information

(a) Membership

Our site offers you the opportunity to become a member, so that you can participate on a regular basis in any of the following: events, email, contests, comment or bulletin boards, and other activities offered on the site.

We do collect Personal Information when you join in accordance with the following principles:

• We collect only the information necessary for the activities offered; and
• Access to our activities is never conditional upon you providing more Personal Information than is necessary for such activities.

(b) Newsletter Subscriptions

When you subscribe to our online newsletter, you are required to provide the following mandatory Personal Information so that we can deliver the newsletter to you electronically: your first name, e-mail address and your province of residence (in the last case, for statistical purposes only). Subscribers can cancel a newsletter at any time by following the "unsubscribe" instructions at the bottom of the newsletter or by using the information at the end of this Privacy Policy. Personal Information is deleted from our database immediately on receipt when a subscriber cancels his/her subscription.

(c) Online Questionnaire(s) or Survey

From time to time, we may request your feedback on an activity, product or service that we offer or provide on content on our Website(s). We ask for your name and e-mail address when you are providing us with feedback so that we may reply to you, but you always have the option of providing us the feedback without sharing this information.

(d) Other Online Activities

When you visit our Website(s) and participate in other online activities, we may collect information such as your name, nickname, age category, preferences, opinions, etc. Whether or not you are required become a member of the site to participate in these activities we always comply with the principles stated in subsection (a) above with respect to membership.

(e) Online Shopping

Our shopping Website(s) collect only basic ordering information, including your name and shipping address, telephone number and e-mail address, and credit card number. This is for the sole purposes of processing and delivering products or services that you buy online. We do not share this information outside CIRAA, except with our approved agents, who help us to process your order. All of our approved agents are required to provide a level of privacy protection comparable to that provided in this policy and are not permitted to use your information for any other purpose, such as to market to you.

(f) Contacting Customer Service

If you telephone, write or e-mail us to comment on one of our services or Website(s), we will retain the information for our records during a certain period of time. Disclosure of your name and Personal Information is voluntary in this circumstance.

5. Internal Use

We will not disclose your Personal Information unless required by law. We use your Personal Information for internal purposes only. Your consent to our use of Personal Information can be withdrawn at any time by following the directions at the end of this policy. We will obtain your consent before using your Personal Information for any purpose other than these stated above. Once your Personal Information is no longer required for the purposes above, it will be deleted.

6. Security and Safeguards

We know how important privacy is to you, and it is important to us to protect and safeguard your Personal Information. Our security policies govern the protection of the information on our information systems, the way we protect our Website(s) from malicious attack, and the way in which we dispose of information that is no longer needed. We train our employees carefully to ensure that they will always have the highest regard for you and your privacy, and we restrict access to your Personal Information to only those with a need to know.

We make best efforts to keep our servers in a safe environment and protect our information technology infrastructure from abuse. If you receive any electronic communication which purports to be from a member of CIRAA that you have any questions or concerns about, please contact us. Spam, improper use, and pirating of domain names and email addresses is a growing problem, so we appreciate hearing about incidents in order that we may investigate them and provide you the best customer service possible.

7. Accessing Your Personal Information

You have the right to access, verify and amend Personal Information that we collect about you. To keep your Personal Information current, you can login to your profile and amend inaccuracies and make corrections at any point in time.

8. Contact Us With Concerns or to Opt Out

We have tried to anticipate and meet all of your expectations with respect to the treatment of your Personal Information and the privacy of your online experience.

If you:

• Have questions or concerns about our treatment of your Personal Information,
• Wish to update or access your Personal Information,
• Want to withdraw your consent to the collection and use of your Personal Information; or
• Wish to cancel an on line newsletter subscription,

please email us by filling out the contact form here or you may contact us at the address listed below:

CIRAA